One engagement. Fixed fee. Findable answer.
A 3–4 week operational diagnostic for founder-led businesses between $1M and $5M that have plateaued, built to name the real constraint, including when the constraint is you.
What You Get
The Operator Scorecard — one page. Where your business sits on a five-stage operating spectrum, and a red/yellow/green light across six pillars: decision flow, institutional memory, systems infrastructure, compliance and risk, delegation, and how information survives moving between your audiences. You'll understand your whole diagnosis in under a minute. The nuance lives underneath it, documented in full.
The Blockage Map — your top three constraints, in priority order, with the evidence. Including the ones you didn't know to look for. Including you, if that's where the evidence points. I don't soften findings, because a diagnosis you can't trust is worthless.
The 90-Day Rebuild Roadmap — sequenced by dependency, scoped so your own team can execute it. Reds first, then yellows.
The handoff session — 90 minutes, walking you through all of it, answering everything.
How It Runs
Week 1: Intake questionnaire, document and systems review. I read your business before I ask you about it.
Weeks 2–3: Structured interviews — you, up to two core team members — plus an operations walkthrough where I watch how work actually moves, not how the org chart says it moves.
Week 4: Scorecard, Blockage Map, Roadmap, handoff.
For teams of ten or more, the diagnostic extends to five team interviews with cross-interview synthesis.
Investment
The diagnostic is a fixed fee, agreed before work begins: standard engagements from $8,500 CAD; larger teams from $14,000 CAD. You will not find an hourly rate anywhere in my agreements. You're buying an answer and a plan, and efficiency in producing them is my problem, not your invoice.
What Happens After
Most clients take the roadmap and run it themselves. That's the design.
If you want me nearby while your team executes — Rebuild Advisory: two calls a month, async access, a quarterly re-score against your original scorecard, and a monthly report organized by outcomes, never by hours. From $2,500 CAD/month.
If your team can't absorb the build — Supervised Implementation: my trained team executes roadmap items under my oversight, at rates agreed upfront.
Both are only offered where the diagnostic shows the work will hold. If it shows the primary blocker is founder behavior, I'll say so plainly, decline further engagement, and tell you why: proceeding would waste your money and both our time. The door stays open — readiness is a stage, and stages change.
Questions
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A fixed-scope, 3–4 week engagement examining how work, decisions, information, and money actually move through your business. It produces an Operator Scorecard, a Blockage Map of your top three constraints, and a 90-day rebuild roadmap your own team can execute.
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A fixed fee, agreed before work begins: standard engagements from $8,500 CAD, larger teams (10+ people) from $14,000 CAD. There's no hourly rate anywhere in my agreements.
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Three to four weeks, start to finish: intake and document review in week one, structured interviews and an operations walkthrough in weeks two and three, and your Scorecard, Blockage Map, Roadmap, and a 90-minute handoff session in week four.
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This is usually the range where a founder's personal capacity runs out as the business's sole point of decision-making, memory, and oversight. Most founders respond by spending on sales and marketing to fix what's actually an operational constraint. The leads arrive. The infrastructure can't metabolize them. The plateau holds, now with a bigger ad budget.
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No. Readiness matters more than revenue. Before I take on an engagement, I screen for whether the founder is genuinely ready to let a system take over work they've been holding personally, because infrastructure only holds when the person at the center is ready to let it.
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I'll say so plainly. I don't soften findings. If the evidence shows the primary blocker is founder behavior rather than systems, I'll tell you directly, and if further engagement wouldn't hold, I'll decline it and explain why. That's not a rejection. Readiness is a stage, and stages change.
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Parts of the work, yes. The team, no. Automation removes tasks; it doesn't remove the need for ownership, oversight, and judgment. Deployed well, AI changes your talent needs — fewer hands doing the work, more people supervising the systems that do it and handling the exceptions. Deployed as a headcount-elimination strategy, it converts payroll into silent operational risk. I build AI into client workflows and into my own business, and I'll tell you honestly where it fits, and where it's a technology costume on a delegation problem.
Ready to Start?
You don't need to have this figured out before reaching out. The diagnostic is designed to find the answer, not require you to already know it.
Not sure you're ready? Take the five-minute Readiness Check →